From the founder of KONG

We're here to help with anything from product details to pet care tips. Drop us a line, and we'll fetch the answers!

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FAQ

Find the most frequently asked questions below.
  • While our products are designed to be durable, no toy is indestructible. Always supervise use.  If your dog picks or chews off pieces, remove the toy and all pieces immediately.  If any pieces are swallowed, contact your veterinarian right away.   Please reach out to our customer service team for product recommendations based on your pet's play style.

  • We stand by the quality of our products. If you’re not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange.

  • When in doubt, size up.  In multi-dog homes, size for largest dog. Our product descriptions highlight key features to help guide your decision, and our team is happy to provide personalized recommendations if needed!

  • All PetKORE products are made from high-quality, durable, and non-toxic materials. Our proprietary blend of natural rubber is designed for safe, long-lasting use and is specially engineered for various species, ensuring both safety and enrichment.

  • PetKORE toys are easy to clean! Most of our rubber products can be washed with mild soap and warm water. For tougher stains, a gentle scrub will do the trick. Always rinse thoroughly before giving the toy back to your pet.

  • Yes! Our products are designed with built-in, innovative safety features to ensure durability while minimizing risks during tough play. These features help reduce the chance of breakage and choking, making them safe even for aggressive chewers. However, no toy is indestructible, so we recommend supervising your pet during playtime and replacing toys that show significant wear.

  • Yes, we offer international shipping to many countries. Shipping fees and delivery times vary based on location, and we’re happy to provide details upon request.